You've ordered something on Amazon and look excitedly for your package to arrive. Weeks go past with your Amazon order non received. What do y'all practice?

Amazon has an excellent rails tape with getting orders to customers in record time. Simply bug ever happen. And when they do, you need to know how to quickly resolve the issue.

Thankfully, Amazon offers lots of resources to assist out in this situation.

Research Your Amazon Order Condition

If yous've ordered something on Amazon but haven't received it yet, it tin can be nervus-racking. You spent your hard earned money on something online and the last thing y'all desire to happen is not receiving what you bought?

If you're at all concerned almost the condition of your lodge, you can e'er run into what's going on with the shipment by logging into your Amazon account and selecting Returns & Orders in the carte du jour.

In this section, nether the Orders link, yous'll see all of your orders sorted by how recent the order took place.

Each order shows the condition. If information technology was delivered already, it'll show the date the item was delivered. Under the commitment date, you'll also meet a note equally to where exactly the detail was delivered.

If it was delivered at your door or within your mailbox, this status will say so.

If the status is delivered by your Amazon order was non received, you can select Rails bundle to get more details.

On the details page, you'll run across the commitment address, and more importantly the tracking ID with whatever aircraft service was used to track the package.

You can use this Tracking ID on the USPS or UPS website (depending which was used) to go more details about the delivery.

The tracking details on the UPS or USPS website volition item any commitment issues.

If yous select the See all updates link under the Delivered address, you'll run into a more than detailed timeline of the commitment process for this package.

Often, if the initial commitment attempt has failed, this detailed aircraft update list will provide the date that the issue occurred and a cursory reason for the failure.

Again, yous can become more details by using the Tracking ID at the mail'due south website.

Amazon Order Non Shipped

If your Amazon lodge has been in a processing status for a long time and non delivered, there could exist several reasons.

3rd Political party Seller Delivery Times

Ane of the most mutual reasons a delivery can take longer than usual is if you've bought an detail where delivery isn't fulfilled by Amazon.

If a 3rd party seller (an Amazon Marketplace seller) is fulfilling the order, you may feel extended shipping time.

This shouldn't be a surprise since when you place your society, since the estimated inflow date appears just under the price.

If the commitment date goes beyond the estimated date, you can select Contact Seller on your order item page and ask about the status of your shipment.

If the order is eligible for Amazon Prime (again it would have stated this on the order page), then y'all can contact Amazon Client Service to inquire about why your Amazon order hasn't been received yet.

Amazon Is Prioritizing Certain Items

In times of national crunch where Amazon's delivery services are stretched thin, you may notice that your orders stay in "Pending" status longer than expected.

This was the case during the COVID-19 pandemic of 2020, when Amazon experienced a dramatic increase in online shopping orders. During that time menses, Amazon prioritized items similar household staples, medical supplies, or other critical items.

This led to other items experiencing extended delivery times.

Natural Events Preventing Delivery

Some other upshot that can affect Amazon deliveries is during a regional crisis. For instance hurricanes, tornadoes, power outages, and ice storms tin can all touch on the ability of delivery services to bring packages to your doorstep.

Amazon recommends estimating an increase of 2 to 3 business organisation days if yous live in an area expecting these kinds of service delays. You should see this new delivery date on your lodge status page if this is the case. If not, contact Amazon Customer Service to confirm.

Amazon Order Delivered But Non Received

If your Amazon lodge status states "Delivered" but you haven't received the package, at that place could be a number of legitimate reasons for this. Items can exist returned back to Amazon as undeliverable under the post-obit circumstances.

  • Small P.O. Box: Your delivery address is a P.O. box that's too pocket-sized for the bundle.
  • Incorrect Address: If the commitment address is missing an important piece of information, similar flat number.
  • Previous Address: You lot mistakenly chose your old address as the delivery address.
  • Insecure Location: Your house or apartment isn't a safe place to exit a parcel, either facing threat of weather or a subconscious location where the packet is like shooting fish in a barrel to steal.
  • Unable to Access: If delivery requires going through a buzzer or security gate and the delivery driver can't access your apartment or house to make the delivery.
  • Penitentiary: Penitentiary restrictions don't allow the delivery to complete.
  • Failed Delivery Attempts: Packages worth more than $1300 crave a signature and later on three failed attempts, the commitment commuter was not able to obtain one.
  • Transportation Problems: Sorting bug or characterization damage could cause the commitment to fail.
  • Refused past Recipient: If someone at the address wasn't expecting a package and refused delivery.

Whatever one of these situations could accept caused the delivery to fail. In these situations, the package volition be delivered to Amazon and you'd be issued a refund.

Usually you'll run into one of the above statuses on your club status page, and y'all'll need to await for the packet to get in back to the Amazon location to get your refund.

Actions To Take With Amazon Or The Seller

What exercise you do if your Amazon order was not received? You aren't out of luck. There are several actions you can take to find out where your package is.

Click Seller Link And Ask a Question

On your order condition page, y'all tin come across a link to the seller page side by side to "Sold by" under the item championship.

On the seller page, you lot'll encounter a number of options. You lot can select Inquire a question and mail a question about your particular directly to the seller.

You tin can also select Returns & Refunds, Shipping, Policies, or Help links to go more data about shipping, refund, and render policies. You lot may also find some boosted customer service links to contact the seller.

Cancel Or Change Shipping Speed

If y'all don't want to deal with all of the hassle at all, you can simply go back to the order status page and select Cancel items to cancel your society.

This is only possible if the order status doesn't bear witness "Delivered" notwithstanding.

You can also Change aircraft speed to get the item sooner. However, this volition only piece of work if the status doesn't bear witness Delivered, and if the item hasn't already been shipped by the seller. This is usually the instance if the status still shows Pending.

Why Is Buying "Fulfilled By Amazon" Safer?

One of the best ways to protect yourself is by trying to buy items on Amazon where the delivery is "fulfilled past Amazon".

On a third political party seller page, yous volition see this nether the Shipping tab. The data here should report that "This item is Fulfilled past Amazon.com".

What does this mean?

If an item delivery is fulfilled past Amazon, that means third party sellers store their products at the Amazon fulfillment centers. Amazon staff handles packing and shipping the particular to you lot.

This likewise means that the shipments are guaranteed by Amazon to be delivered on the appointment listed on the order folio. It besides means Amazon Prime number customers can go free shipping.

How practice y'all know if an particular is fulfilled by Amazon when you're buying? Yous'll meet this under the Add together to Cart section. This shows who the seller is and whether shipment is going to be Fulfilled by Amazon.

If y'all see this status, and so all of Amazon'south delivery guarantees and protections utilize to the order.

Amazon Guarantees And Protections

There are two varieties of protections you get when Amazon fulfills the order. The A-to-Z Guarantee and Guarantee Commitment.

A-to-Z Guarantee

This guarantee means that yous'll receive the produce inside the appointment range specified on the order page. It also guarantees that the products will be in good condition when y'all receive it.

If either of these aren't the instance, you can study the issue to Amazon and get a refund. Amazon provides refunds under this guarantee for the following situations:

  • You didn't receive your packet over three days after the maximum estimated delivery appointment.
  • Your order status shows delivered merely your Amazon guild was not received.
  • Y'all received an item that wasn't what you ordered and yous requested a return through the order status page.
  • You lot returned the item but the seller didn't send you a refund.

Under this guarantee, you accept xc days later the maximum estimated commitment engagement to request your refund.

You'll see the estimated delivery date when y'all complete your purchase of your item or items from the cart.

What this means is that so long equally the item was fulfilled by Amazon, you can ever trust that you'll be protected.

Note: Digital products aren't covered under this guarantee so use special caution and purchase directly from Amazon when purchasing electronics.

Guaranteed Delivery

Amazon'southward Guaranteed Delivery means that your shipping fees could be refunded if Amazon delivers the item later the maximum estimated delivery date.

At that place are a few conditions to go your shipping fees refunded.

  • The shipping method you lot chose matched the shipping option provided on the produce page.
  • Y'all entered an eligible, existent address.
  • You placed your order earlier the "order within" countdown on the checkout page was washed.
  • The confirmed delivery date is in your email confirmation from Amazon after yous ordered.

Keep in mind that if Amazon missed the delivery because of a natural disaster or another outcome out of Amazon's command, the Guaranteed Commitment fee refund doesn't employ.

To get a refund, visit the Amazon Contact United states page and click Start chatting now. Mention that you want to utilise for the Guarantee Delivery fee or the A-to-Z Guarantee refund, whichever applies.